Delete Your Account & Data
Last updated: August 20, 2026
Who this applies to
Guide app — guides & company accounts
If you registered as an individual guide or a company on Guide Wave, you have an account with personal details and identity/license documents on file. This page is for you.
Tourist app — no account exists
The tourist app has no login and no account of any kind — the join code from a QR scan is the only credential, valid for one tour only. There is nothing to delete beyond what already disappears on its own once a tour ends (see our Privacy Policy, §3) — no request is needed on this side.
What gets deleted
| Data | What happens |
|---|---|
| Account details (name, email, phone) | Permanently deleted |
| Identity/license documents (ID, tourism license, commercial register, tax card) | Permanently deleted |
| Tour history & recorded routes | Deleted, except where a completed tour is tied to a payment record we're required to keep for accounting/legal purposes |
| Payment records | Handled by Paymob per their own retention policy; we retain only the minimum transaction record required for accounting |
We process deletion requests within 30 days of verifying the request came from the account owner.
How to request deletion
- Email us from the same address registered on your account (this is how we verify the request is really yours).
- Include the phrase "Account Deletion Request" and your registered phone number, so we can find your account quickly.
- We'll confirm by email once your account and data have been deleted.