Legal

Privacy Policy

Effective and last updated: August 20, 2026

This policy covers both Guide Wave apps — the guide app (for tour guides and tour companies) and the tourist app (for people joining a live tour). It explains what each app collects, why, and how it's used. If you're just listening to a tour as a tourist, you don't need an account and most of this policy's guide-app sections don't apply to you — see §3 for what's specific to you.

1. Overview

Guide Wave (نظام الإرشاد السياحي الصوتي) is a live audio tour-guide platform built by Hyper Design. A guide broadcasts their voice live to a group of tourists over the internet (or, if the internet drops, over a local Wi-Fi connection); tourists join by scanning a QR code or entering a join code — no account required on the tourist side.

We collect only what each app needs to actually run a live tour: an account and identity verification for guides (so tours are run by real, approved guides), a live audio stream for both apps, and location so a guide and their tourists can find each other. We do not use analytics or advertising SDKs in either app, and we do not sell your data to anyone, for any purpose.

2. Guide app — what we collect

Account & registration

To start a tour, a guide (or a company on their guides' behalf) registers an account with a name, email, and phone number, plus identity documents required to approve the account: a national ID and tourism license for an individual guide, or a commercial register and tax card for a company. These documents are reviewed by our admin team to approve the account before it can broadcast.

Live audio

While broadcasting, your microphone audio is streamed live, in real time, to the tourists on your tour via LiveKit (see §4). We do not record or store this audio beyond the live stream itself.

Location

While a tour is live, your device's precise location is sent to our servers roughly every 10 seconds and shown to your tourists as a live marker on their map, so they can find you. This stops the moment the tour ends.

Payment

If you purchase a plan or additional broadcast minutes, payment is handled entirely by Paymob, our payment processor — we never see or store your card details ourselves.

3. Tourist app — what we collect

No account, ever

The tourist app has no login and no account of any kind. The join code from your guide's QR code is the only credential, and it's valid only for that one tour. You may optionally enter a display name so your guide can recognize you (e.g. if you raise your hand to ask a question) — this is never required.

Live audio

You receive the guide's live audio stream via LiveKit (see §4). If the guide approves a request from you to speak, your own microphone audio is streamed live back to the tour the same way, only for as long as you're speaking.

Location

While you're listening to a live tour, your device's precise location is sent to our servers roughly every 15 seconds so your guide can find you if you wander off. This stops the moment you leave the tour or it ends.

4. Third-party services

Service	What it's used for	What it processes
LiveKit	Real-time audio streaming (WebRTC) between guides and tourists	Live audio, in transit — not stored by Guide Wave
Paymob	Payment processing for guide/company plans and minutes	Payment details — handled entirely by Paymob, never by Guide Wave

Neither app includes analytics, advertising, or tracking SDKs of any kind — we don't collect an advertising ID, and we don't share usage data with any ad or analytics network.

5. Data retention & deletion

Guide accounts: account and tour history data is kept for as long as the account exists. To request deletion of your guide account and its data, visit our account deletion page.
Tourist data: since there is no account, nothing about you persists beyond the tour you joined — your display name, location pings, and any audio you spoke are not retained after the tour ends.
Recorded tour routes: a guide's tour route (one point per minute, not continuous) is kept as part of that guide's own tour history, for reporting to the guide and their company — not shared with anyone else.

6. Security

All communication between the apps and our servers is encrypted in transit (HTTPS for API requests, encrypted WebRTC for live audio). Guide account passwords are never stored in plain text.

7. Children's privacy

Guide Wave is intended for adults conducting or joining a guided tour service. It is not directed at children, and we do not knowingly collect data from children.

8. Changes to this policy

If this policy changes, we'll update the "last updated" date at the top of this page. Continued use of either app after a change means you accept the updated policy.

9. Contact us

Questions about this policy, or a request to delete your data? Email us at hello@hyper-design.com.